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Mar 23 2009

Verizon Wireless Wants Me To Pay Them Less?

Posted by Pedro in Blogging, tags:

I’ve mentioned my Blackberry Storm a few times in my other posts.  It happened to be released right around the time my T-Mobile contract was going to expire so I decided to buy the Storm and switch to Verizon.  I didn’t have much choice since the Storm is exclusive to Verizon.  It’s not like I wasn’t happy with T-Mobile though.

When I did sit down with the Best Buy rep to discuss my monthly plan I was told that Verizon does not have a plan with less than 400 anytime minutes, which is more than I talk on my cell phone a month.  So my monthly payment turned out to be higher with Verizon wireless than what I was expecting but I went ahead and did it anyway.

I’ve been using the service about three months now and just yesterday a representative with Verizon called my cell phone and told me I was paying them to much money.  I believe a “WTF” is in order here.  Why would they call me to tell me that they want to lower my bill?  I mean that is absolutely awesome customer service but I was shocked!  I can’t think of a time when someone that was billing me monthly for a service called me to LOWER my bill.

So basically the Best Buy rep lied to me and Verizon does have a plan with less than 400 minutes a month and now I am paying less money.  If this is how Verizon wireless does business everytime I deal with them from now on, then they have a customer for life.

This entry was posted on Monday, March 23rd, 2009 at 9:05 am and is filed under Blogging. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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2 Responses to “Verizon Wireless Wants Me To Pay Them Less?”
  1. Shirley Brannum says:
    2009/03/25 at 11:49 am

    Actually, my lovely brother.. The best buy Rep did not lie because at the time of your purchase Verizon did not offer a plan lower than 450 minutes. But as some people may know, Verizon recently merged with Alltel and Alltel offers much cheaper plans. So merging authorized Verzion to basically adopt those plans and give their customers more options and better deals.

    Best buy still rocks and it’s always a good idea to deal with Best buy rather than going to the corporate stores. Best buy has better customer service and their phones are always cheaper. :)
    I love you. i’ll see you in a few hours!!

  2. Sallie says:
    2009/03/27 at 1:02 pm

    I’ve been using Verizon since I got my first cellphone. They have the best quality of service in my neck of the woods (northeast USA) bar none. Come to think of it, I’ve never had to buy a phone either – while I don’t need a blackberry-level device, I have had top of the line phones from Verizon for free. I like that Verizon let you know about the new less expensive plans – they didn’t have to, but I’m guessing they figure it’s good customer service. Anyway, enjoy!

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